Process modelling
and assessments
Process modelling and assessments
Under the course details we provide a very brief summary of what is covered during each course. For full details of the agenda and syllabus for any course / workshop please contact us at enquiries@e-quant.co.uk.
| Course details | Duration | Core course fee
£ |
Additional per delegate fee
£ |
| Managing your IT Service Management processes – Value Stream Mapping Summary: This half day course shows how to use the technique of Value Stream Mapping in order to improve the effectiveness and efficiency of your IT Service Management processes. Maximum number of delegates per course is 8 |
0.5 days |
£420.00 |
£25.00 |
| Taking the Lean (Outside In) approach to IT Service Management Summary: This 1 day workshop / course shows you how to develop your own 'in-house' process assessment framework. This will enable you to continually review and improve the effectiveness and maturity of your IT Service Management processes. It also looks at the various 'of the shelf' process assessment frameworks that are available (e.g. COBIT, ISO15504) and how these can be used as the basis of your in-house framework. Maximum number of delegates per course is 8 |
1 day |
£850.00 |
£25.00 |
| ISO15504 introduction / awareness ISO38500 provides a formal framework for the assessment of processes. Summary: This half day briefing session provides an overview of ISO15504, and how it can be used as the basis for developing a framework for assessing the capabilities of your IT Service Management processes. There is no maximum number of delegates for this course |
0.5 days |
£420.00 |
N/A |
If you would like to enquire about any of our courses, or if you want to know more about any of our courses, our pricing, our approach etc., then please do not hesitate to contact us at: enquiries@e-quant.co.uk
We look forward to hearing from you.