IT Service Management
(ITIL® & ISO20000) courses
IT Service Management (ITIL® & ISO20000) courses
Please find below our portfolio of ITIL & ISO20000 courses. Our offerings range from half and full day workshops and briefings to fully accredited ITIL Foundation and Intermediate courses.
Under the course details we provide a very brief summary of what is covered during each course. For full details of the agenda and syllabus for any course please contact us at enquiries@e-quant.co.uk
| Course details | Duration | Core course fee
£ |
Additional per delegate fee
£ |
| ITIL® Foundation
Summary This 3 day course follows the official ISEB ITIL Foundation course syllabus. The end of course ISEB examination fee is included in the per delegate fee. Maximum number of delegates per course is 15 |
3 days |
£1,950.00 |
£135.00 |
| ITIL® Awareness Summary: This 1 day course gives a practical introduction to ITIL – what it is, what it consists of, the benefits etc. It also provides an overview of some of the more widely used ITIL processes and concepts – e.g. Incident & Problem Management, the Service Catalogue, Service and Operational Level Agreements, Availability, Change & Release management and the CMDB. There is no maximum number of delegates for this course |
1 days |
£550.00 |
£25.00 |
| Implementing ITIL® Summary: This half day briefing session / workshop provides practical guidance on how to use (or ‘implement’) ITIL effectively. It outlines the common pitfalls to be avoided and how to tailor your use of ITIL in order to deliver maximum IT operational benefits. There is no maximum number of delegates for this course |
0.5 days |
£420.00 |
N/A |
| ISO20000 introduction / awareness Summary: This half day briefing session provides an overview of the ISO20000 standard. The session looks at the benefits of certification, the activities and effort required to achieve certification, the relationship between ISO20000 and ITIL and the contents of the standard itself. There is no maximum number of delegates for this course |
0.5 days |
£250.00 |
£135.00 |
| ISO200000 – how to achieve certification Summary: This 1 day course / workshop provides details of the activities required in order for you to achieve certification against the ISO20000 standard. Topics covered include: • The importance of the scoping statement • Demonstrating conformance to the Shall statements (Part 1 of the standard) • How to use Part 2 of the standard (the Should statements) • How to run your own pre-audit assessments • The role of the process owner • How to implement t an ISO20000 conformant Service Management System • The formal certification process Maximum number of delegates per course is 8 |
1 day |
£850.00 |
£25.00 |
| Developing and maintaining the IT Service Catalogue Summary: This 1 day course / workshop provides practical guidance on how to develop and maintain the IT Service Catalogue. Topics covered include, how to identify and categorise IT Services, the relationship between IT Services and Technical Services, the format of the Catalogue and the value of having an IT Service Catalogue. Maximum number of delegates per course is 8 |
1 day |
£850.00 |
£25.00 |
| How to implement effective Problem Management Summary: This 1 day course / workshop details what needs to be dome in order for you to implement effective ITIL based Problem Management. Topics covered include, how to identify Problems, the relationship between Problems and Incidents and the Incident Management process, the role of the Problem Manager, the difference between Reactive and Proactive Problem Management, and how to measure the effectiveness of your Problem Management process. Maximum number of delegates per course is 8 |
1 day |
£850.00 |
£25.00 |
| Developing effective Service and Operational Level Agreements Summary: The 1 day course / workshop explains how to develop effective Service Level and Operational Level agreements. It covers what information to include in the Agreements, the best format and structure for the Agreements (and how to limit them to 1 side of A4!), how to set meaningful service performance targets and back this up with meaningful technical service performance targets. It also explains the importance of actively maintaining the Agreements once they are in place. Maximum number of delegates per course is 8 |
1 day |
£850.00 |
£25.00 |
| Running an ITIL® conformant Service Desk and Incident Management Process Summary: This 1 day course / workshop explains how to set up and run an ITIL conformant Service Desk and Incident Management process. It explains the key activities and responsibilities of an ITIL conformant Service Desk, and shows the links between the Service Desk and the other central ITIL processes, e.g. Problem, Change, Release and Configuration, Service Level and Event Management. Maximum number of delegates per course is 8 |
1 day |
£850.00 |
£25.00 |
| How to run ITIL® process maturity / effectiveness assessments Summary: This 1 day course / workshop will show you the importance of running regular process maturity / effectiveness assessments for the ITIL processes that you have implemented. It will also provide details of how to develop a process assessment framework, and how to run the assessments themselves. Maximum number of delegates per course is 8 |
1 day |
£850.00 |
£25.00 |
| Implementing an effective ITIL® based Change Management process Summary: This half day course / workshop outlines the key characteristics and requirements of a successful ITIL based Change Management process. It includes a review of the role of the Change Manager, the levels of change authorisation that need to be in place, the importance of standard change models, and the relationship between Change & Release manager. Maximum number of delegates per course is 8 |
0.5 days |
£420.00 |
£25.00 |
| An introduction to the various IT Service Management frameworks & standards Summary: This 1 day course / workshop provides an introduction to the various frameworks and standards that are associated with IT Service Management. It provides an overview of each framework and standard, how and when to use it, the anticipated benefits and advantages of using it, how to implement etc. It also looks at how the various frameworks and standards can be combined to deliver maximum benefit. Frameworks and standards covered include ITIL, COBIT, ISO20000, MOF, ISO270000 series, ISO38500, Lean, ISO 27031, CMM, ISO15504 Maximum number of delegates per course is 8 |
1 day |
£850.00 |
£25.00 |
| Microsoft Operations Framework (MOF) Summary: This half day briefing session provides an overview of the Microsoft Operations Framework (MOF). The session looks at what MOF is, the key concepts and principles of MOF, the MOF Service lifecycle and the relationship between MOF, ITIL and COBIT There is no maximum number of delegates for this course |
0.5 days |
£420.00 |
£25.00 |
| Implementing Continual Service Improvement Summary: This 1 day course / workshop examines what is required in order to implement a structured and formal programme of Continual Service Improvement in your IT organisation. The topics covered include a review of the various formal approaches that can be taken including the use of the ITIL 7 step improvement process, the Deming Cycle, formal process assessments, 6 sigma techniques etc. It also looks at the importance of establishing the correct measurements and metrics that facilitate the identification of areas for improvement. Maximum number of delegates per course is 8 |
1 day |
£850.00 |
£25.00 |
| ITIL® Service Operations - a practical overview Summary: This 1 day course covers the Service Operations phase of the ITIL lifecycle. The course agenda includes a review of the main concepts, processes and functions associated with Service Operations. This course covers these topics in more detail than the Foundation course and concentrates on the more practical and pragmatic aspects of Service Operations. There is no maximum number of delegates for this course |
1 day |
£850.00 |
£25.00 |
| ITIL® Service Transition - a practical overview Summary: This 1 day course covers the Service Transition phase of the ITIL lifecycle. The course agenda includes a review of the main concepts, processes and functions associated with Service Transition. This course covers these topics in more detail than the Foundation course and concentrates on the more practical and pragmatic aspects of Service Transition. There is no maximum number of delegates for this course |
1 day |
£850.00 |
£25.00 |
| ITIL® Service Design - a practical overview Summary: This 1 day course covers the Service Design phase of the ITIL lifecycle. The course agenda includes a review of the main concepts, processes and functions associated with Service Design. This course covers these topics in more detail than the Foundation course and concentrates on the more practical and pragmatic aspects of Service Design. There is no maximum number of delegates for this course |
1 day |
£850.00 |
£25.00 |
| ITIL® Service strategy – a practical overview Summary: This half day course explains in a very straightforward and practical way the key concepts in ITIL Service Strategy. In essence it translates the indecipherable contents of the ITIL Service Strategy book into something both understandable and useful. Maximum number of delegates per course is 8 |
0.5 days |
£420.00 |
£25.00 |
| ITIL® Service Operation – Lifecycle Intermediate course This course follows the official ISEB ITIL course syllabus. The end of course ISEB examination fee is included in the per delegate fee. Maximum number of delegates per course is 15 |
3 days |
£2,400.00 |
£195.00 |
| ITIL® Service Transition – Lifecycle Intermediate course This course follows the official ISEB ITIL course syllabus. The end of course ISEB examination fee is included in the per delegate fee. Maximum number of delegates per course is 15 |
3 days |
£2,400.00 |
£195.00 |
| ITIL® Service Design – Lifecycle Intermediate course This course follows the official ISEB ITIL course syllabus. The end of course ISEB examination fee is included in the per delegate fee. Maximum number of delegates per course is 15 |
3 days |
£2,400.00 |
£195.00 |
| ITIL® Service Strategy – Lifecycle Intermediate course This course follows the official ISEB ITIL course syllabus. The end of course ISEB examination fee is included in the per delegate fee. Maximum number of delegates per course is 15 |
3 days |
£2,400.00 |
£195.00 |
| ITIL® Continual Service Improvement – Lifecycle Intermediate course This course follows the official ISEB ITIL course syllabus. The end of course ISEB examination fee is included in the per delegate fee. Maximum number of delegates per course is 15 |
3 days |
£2,400.00 |
£195.00 |
| ITIL® Operational Support & Analysis – Capability Intermediate course This course follows the official ISEB ITIL course syllabus. The end of course ISEB examination fee is included in the per delegate fee. Maximum number of delegates per course is 15 Note – If required a 1 day practical overview version of this course can be delivered (with no ISEB examination) |
5 days |
£3,900.00 |
£195.00 |
| ITIL® Planning, Protection & Optimisation – Capability Intermediate course This course follows the official ISEB ITIL course syllabus. The end of course ISEB examination fee is included in the per delegate fee. Maximum number of delegates per course is 15 Note – If required a 1 day practical overview version of this course can be delivered (with no ISEB examination) |
5 days |
£3,900.00 |
£195.00 |
| ITIL® Release, Control & Validation – Capability Intermediate course This course follows the official ISEB ITIL course syllabus. The end of course ISEB examination fee is included in the per delegate fee. Maximum number of delegates per course is 15 Note – If required a 1 day practical overview version of this course can be delivered (with no ISEB examination) |
5 days |
£3,900.00 |
£195.00 |
| ITIL® Service Offerings & Agreements – Capability Intermediate course This course follows the official ISEB ITIL course syllabus. The end of course ISEB examination fee is included in the per delegate fee. Maximum number of delegates per course is 15 Note – If required a 1 day practical overview version of this course can be delivered (with no ISEB examination) |
5 days |
£3,900.00 |
£195.00 |
If you would like to enquire about any of our courses, or if you want to know more about any of our courses, our pricing, our approach etc., then please do not hesitate to contact us at: enquiries@e-quant.co.uk We look forward to hearing from you.